Payments & Refund Policy

 

Effective Date: 19, May 2026

 

This Payments & Refund Policy explains how HOF EST LLC may process payments, cancellations, refunds and fulfillment for selected services, bookings, campaign-related offers and project-related business transactions.

 

1. Payment Scope

HOF EST LLC may process payments for:

• hospitality-related services

• future direct bookings

• deposits or balance payments

• campaign-based stay rewards

• hospitality-related vouchers

• PR and marketing services

• campaign coordination services

• project administration

• business support services

• selected add-ons or guest services

• invoices or written service agreements

Each payment should relate to a clearly described service, booking, campaign reward, invoice, deposit or other business transaction.

 

2. Payment Processing

Payments may be processed through third-party payment providers.

HOF EST LLC does not store full credit card details on its own servers.

Payment providers may apply their own terms, conditions, fraud checks, compliance checks, fees or payment restrictions.

 

3. Direct Bookings

Future direct bookings may be processed through HOF EST LLC or a connected booking or payment provider.

Booking terms may include:

• per-unit pricing

• stated minimum stay

• applicable taxes or local charges

• cancellation deadlines

• no-show rules

• check-in and check-out conditions

• guest responsibility rules

• local operational restrictions

Final booking terms will be shown before payment.

 

4. Campaign-Based Payments

Some payments may relate to pre-launch campaigns, stay rewards, vouchers or hospitality-related campaign offers.

These offers are not investments and do not provide equity, ownership, profit participation, interest, repayment rights or financial returns.

Campaign-based stay rewards may be subject to:

• limited availability

• fixed redemption periods

• minimum stay requirements

• project opening timelines

• local operating conditions

• platform-specific campaign rules

• separate terms published on the campaign page

If a campaign reward cannot be delivered as described, the applicable campaign platform terms and the specific reward terms will apply.

 

5. PR, Marketing and Business Services

HOF EST LLC may provide PR, marketing, campaign coordination, project administration or other business support services to selected organizations, projects or partners.

Such services may be billed through invoices, online payment links, written agreements or other clearly described payment methods.

Unless expressly stated otherwise, payments for PR, marketing or business support services are service payments and do not represent donations, investments, loans, securities, ownership rights or profit participation.

 

6. Taxes and Local Charges

Prices may or may not include taxes, local charges, platform fees or third-party service fees, depending on the specific offer, booking page, campaign page, invoice or written agreement.

Where applicable, taxes, local charges or service fees will be stated before payment or described in the relevant terms.

Customers, partners and backers are responsible for reviewing the applicable price details before completing payment.

 

7. Refund Eligibility

Refund eligibility depends on the type of payment.

For direct bookings, refunds will follow the cancellation policy stated at the time of booking.

For campaign-based rewards, refunds may be subject to the terms of the campaign platform and the specific reward description.

For PR, marketing, project or business support services, refund terms will be stated in the relevant invoice, payment page, written agreement or service description.

For deposits, refund eligibility depends on the deposit terms stated before payment.

 

8. Payments Made in Error

If a payment was made in error, the payer should contact HOF EST LLC as soon as possible at:

info@hof-est.com

Please include:

• full name

• email address used for payment

• payment date

• payment amount

• short explanation of the issue

HOF EST LLC will review the request and respond within a reasonable time.

 

9. Cancellations

Cancellation rules depend on the specific service, booking, campaign reward, invoice or agreement.

Some services may be non-refundable once work has started, once a campaign reward has been confirmed, once a booking falls within a stated cancellation window or once third-party costs have been incurred.

Any applicable cancellation terms should be reviewed before payment.

 

10. Chargebacks and Disputes

Customers, partners and backers should contact HOF EST LLC before initiating a chargeback or payment dispute.

Most payment issues can be resolved faster by direct communication.

If a chargeback or dispute is initiated, HOF EST LLC may provide payment records, communication records, booking details, campaign terms, invoice details or fulfillment evidence to the payment provider.

 

11. Fulfillment / Delivery

Hospitality-related services are delivered either digitally, administratively or on-site, depending on the offer.

Examples:

• booking confirmations are usually delivered by email

• campaign reward confirmations may be delivered through the campaign platform or email

• overnight stays are redeemed on-site during the stated redemption period

• local experiences may be provided by independent local partners

• PR, marketing and business services may be delivered digitally, by email, through campaign platforms or through direct coordination

No physical shipping is generally required unless specifically stated.

 

12. Third-Party Costs

Some payments may involve third-party providers, including booking platforms, payment providers, local tour operators, transport providers, campaign platforms or service partners.

Third-party costs may be subject to separate cancellation, refund or fee rules.

HOF EST LLC is not responsible for third-party refund restrictions unless expressly agreed in writing.

 

13. Contact

For payment or refund questions, contact:

HOF EST LLC
Email: info@hof-est.com